+ What is your dental lab's turn around time?
Approximately 7-10 days in the lab for most restorations. For most adjustments, relines, and repairs it only takes about a day or two. We'd be more than happy to RUSH any cases, just let us know or call us in advance as certain limitations or fees may apply.
+ How can I start using your dental lab?
Just call us at 1-800-443-8048 and we can schedule your case for sameday or next day pickup. It's easy, we'll fax or email your office a FedEx label and shipping instructions to send out your case. For more information like our catalog, supplies, etc. just ask any one of representatives or email us under the "Contact Us" portion of this website.
+ What are your forms of payment?
Prepayment, Visa, Mastercard, American Express, C.O.D, and Monthly billing¹ 1 based on approved credit
+ What is your remake and/or credit policy?
All dental appliances are custom made and unfortunately cannot be refunded. However, a credit will be issued and applied to your acount for any cases with problems pertaining to our laboratory work. To receive credit for a case, the original case must be returned along with the models within 30 days from the invoice date. Cases returned after 30 days can be redone at no charge. Any remakes pertaining to our work are done free of charge, the case must include the original restoration along with the model.
+ What is your warranty of work?
We guarantee all of our work for 5 years of clinical use, except for: immediate partials, dentures, orthodontic applicances, temporaries, doctor's design modification, shade change, change of material, re-prepping of the tooth or new impression, or notification to to the doctor of poor impression or model, gold plated appliances, or where other limitations and restrictions may apply.
+ Do you outsource work to China?
No. We use the finest materials that are purchased domestically from reputable manufacturers like 3M, Dentsply, Patterson, Vident, Nobel Biocare, Ivoclar Vivadent, Henry Schein, and many more. Our laboratory is registered with the FDA and is also part of the NADL (National Association of Dental Laboratories).